SHIPPING
The cost of shipping is €5.50 and we FREE it for orders over €69 in Italy and €250 in Europe.
You will find the shipping cost deducted on your receipt because it is VAT exempt according to the art. 15 Presidential Decree 633/72
Shipments are made from Monday to Friday, by 11 am.
We ship with GLS (unless otherwise arranged by you) with delivery in 24 hours in the city and 48 hours in the province and islands.
You will receive an email from GLS the same evening your package leaves, with the delivery date and time slot.
If you don't receive it, check your SPAM and tell your SPAM that GLS is not SPAM ;-)
If GLS does not find you at home, it will attempt the second delivery the next day.
If it doesn't find you on the second pass, the package goes into storage and after 3 days, the package returns to the sender with an increase in the outward/return and storage costs at your expense.
If you have any doubts or need help, we are at your disposal.
Couriers don't work on weekends.
For the smaller islands and Venice Lido the cost varies based on the type of shipping chosen. By smaller islands we mean:
Anacapri, Barano D'ischia, Campo Nell'elba, Capoliveri, Capraia Island, Capri, Carloforte (CA), Carloforte (CI), Casamicciola Terme, Favignana, Forio, Ischia, Caprera Island, Giglio Island, Tremiti Islands, La Maddalena , Lacco Ameno, Lampedusa E Linosa, Leni, Lipari, Malfa, Marciana, Pantelleria, Ponza, Porto Azzurro, Portoferraio, Procida, Rio Marina, Rio Nell'elba, Santa Marina Salina, Serrara Fontana, Venice Lido, Ventotene
Alternatively you can send your cheaper courier to collect it.
Delivery time:
city 1-2 days, province 2-3 days, islands 3-5 days, smaller islands 2-6 days, Europe 5-7 days.
BEFORE CALLING US TO FIND OUT WHERE YOUR PACKAGE IS, PLEASE CHECK THE TRACK SENT BY THE COURIER TO YOUR EMAIL.
BROKEN PACKAGES
We work to ensure that the goods arrive intact, despite possible mistreatment by the couriers. 90% of our products are unbreakable. In order not to increase shipping costs at all, we leave you free to choose whether to insure your package.
If you have NOT chosen insured shipping, I remind you that the package travels at the recipient's risk. In the event that the package arrives broken, you will not be entitled to any refund.
If you want to insure your shipment, the cost is +€3. Choose the INSURED shipping of your package or if you have already placed the order, please contact us quickly to add the INSURED PARCEL service.
MADE
If the goods are not to your liking, you can return it only if it has not been opened and/or used in its original packaging , no later than 14 working days with the receipt received and the name/surname of the person who placed the order at this address:
Sant'Egle organic farm
cs Sant'Egle, 18
58010 Sorano (Gr)
You will be able to request a refund or an exchange of goods minus the shipping cost.
RETURN COSTS are your responsibility, or if you paid with PAY PALL, we offer you the SHIPPING COSTS REFUND service.
More info by clicking here!
For any questions or doubts contact us at +39 3294250285 or info@agriturismobiologicotoscana.it
