General conditions of Sale
1. Scope of application
For all orders carried out through our online store by consumers and professionals, the following general contract conditions apply.
The natural person acting is consumer for purposes extraneous to entrepreneurial, commercial, artisanal or professional activity eventually carried out. The natural or legal person acting in the exercise of his own entrepreneurial, commercial, artisanal or professional activity is a professional.
For professionals: these General Conditions prevail over those general conditions contradictory or conflicting possibly prepared by the Contracting Professional. These additional conditions or contradictory can be admitted as an integral part of the contract exclusively by our explicit consent.
2. Contract counterparty, contract formation, technical means for correction
The purchase contract is stipulated with Agriturismo Sant'Egle S.s ..
The active exhibition of products in our online store is equivalent to our binding invitation to present a binding offer predicted products. The consumer can therefore insert products into the cart and correct their data at any time before sending the binding order by resorting to the fixed and described correction tools in the order process. The contract produces its binding effects with the conclusion of the same, which can be considered concluded from the moment the offer concerning the goods in the cart, by pressing the purchase button. Immediately after sending the order, the consumer receives an additional confirmation e-mail.
Technical means for correction
With reference to the technical means made available to the customer to locate and correct any data entry errors before submitting the order, the conclusion system of the store remote contract allows you to follow a wizard that allows you to check And then validate the information entered and correct any errors before electronic disposal containing the order.
3. Language of the contract, memorization of the contractual text
The available language / languages for the conclusion of the contract is / s: Italian, German, English, French, Russian.
We memorize the contractual text and provide sending the details of the order together with the general conditions in writing. For security reasons, the contractual content will no longer be consulted via the Internet.
4. Delivery methods
The selling prices are not included free shipping.
The cost of shipping is € 6. Free for orders over € 69 in Italy and 250 € throughout Europe.
Delivery is possible through the shipping services or withdrawal of the goods at our bio shop which is open every morning from 8.30 to 12.30. It is always advisable to call before coming the +39 3294250285.
In our shop the following payment methods are available:
Advance payment (bank transfer)
By choosing the payment method by bank transfer, we provide you with separate electronic message our bank details. The goods will be sent only after the accreditation of the entire amount.
At the same time as the order must enter the details of your credit card.
After the authentication of the actual holder of the paper was successful, the payment transaction is performed, automatically immediately after starting the shipping process.
The Italian Poste Circuit Cards are only accepted by Pay Pall. For this reason those who have a Post Pay card must select Pay Pall, also does not have a Pay Pall account to pay the order.
Paypal, Paypal Express
During the order process it will be redirected to the PayPal online provider site. To be able to pay the amount via PayPal, it must be registered with the supplier or register first, authenticate with your login data and confirm the payment mandate in our favor. After the end of the order we will invite PayPal to start the payment transaction.
Immediately afterwards, the payment transaction is performed by PayPal automatically. Additional indications can be found within the order process.
6. Right of withdrawal
You enjoy the right of withdrawal as specified in the information on the right of withdrawal.
7. Reservation of ownership
The goods remains of our property until full payment.
For professionals, the following applies to the supplementary: we reserve the property of the goods up to the integral payment of all the credits deriving from the current relationship currently underway. It is granted the right to resell the goods subjected to a reserved dominion in the field of ordinary business activity; Regardless of the eventual union or mixture of the goods subjected to the reserved domain, all the credits deriving from the aforementioned sale are considered to be sold equal to the actual amount of turnover and this transfer is accepted by us. She always remains authorized to collect credits, yet we can also collect credits, as long as she reveals her being defaulting towards us.
8. Transportation damage
The parcels travel at the risk of the buyer, it is advisable to always sign with a specific reserve to be reimbursed in the event of damage to the parcel by the courier.
It is possible to ensure the package of breakages or damage, with the total refund of the value of the goods sent.
Otherwise, the couriers, protected by law, in the event of damage to the package, refund only 1 € / kg, shipping costs excluded.
9. Shipping times and stock
Shipments are carried out from Monday to Friday, by 10 am. The courier weekend do not work.
We ship by express courier at a cost of € 6 throughout Italy (Sicily and Sardinia included) andFreeFor orders over € 69 in Italy and € 250 in Europe.
For the minor islands and Venice Lido the cost is € 22. Alternatively you can send your cheaper courier to retire.
City 1-2 days, 2-3 days province, 3-5 days islands, minor islands 3-5 days, Europe 5-7 days.
During the evening, the day of the shipment, you will arrive by email / sms / whatsapp the track of the parcel by the courier, with all the information on the day and time slot provided for delivery.
On the courier site you can keep track of where the package is.
Before calling us, please check from itself.
The courier if he is not at home, report delivery the next day.
The cost of the shipment includes a maximum of 1 day of stock.
If you do not withdraw the package at scheduled times, BRT will charge your stock.
If the costs of stock will not be paid, the package will return to the sender and the costs will be charged to the recipient or defalcate from the value of the goods.
10. Legal compliance guarantee and trade guarantees
The legal guarantee of conformity is applied as well as for law. To verify the presence of additional commercial guarantees and the related applicable conditions, please refer to the page or tab of the products ie to the appropriate information pages.
Unless otherwise explicit agreement between the agreed parties in writing, the legal guarantee of conformity is applied for law.
In the case of goods used, the following is true: the legal guarantee of conformity is excluded in cases where the vice occurred after the same or the expiry date.
For entrepreneurs the period of decline to enforce vices concerning goods before expiry date.
In the event that the object provided is spoiled, we guarantee at our discretion towards professionals, the elimination of the vice (restoration of compliance) or the supply of a vicious object (replacement).
If the goods are not to your liking you can send you back to your expenses.
Once the intact state of the goods have occurred, you will be given only the amount of the goods, without the shipping costs.
12. Resolution of disputes
The European Commission provides an online dispute resolution platform, which can be found on the following site https://ec.europa.eu/consumers/odr/.
We are not obliged nor willing to participate in a conciliation procedure before a resolution of consumer disputes.